FAQ's

FAQ's

Find answers to frequently asked questions about Bett.

Bett Assistant is our brand-new tool which contains much more information than the FAQs page, please talk to the Bett Assistant by clicking on the pink button on the right side of the screen (ask me anything about the event!). 

COVID-19 FAQs

Visitor FAQs

Bett 2023 show information

When and where is Bett 2023 taking place?

Bett is back as an in-person event on 29-31 March 2023 at the ExCeL London. Click here to register. Attendance to the show is free on all days and not date specific. Please note that the show is not open on Saturday.

Who is allowed or recommended to attend?

Schools & school buyers, colleges, businesses, education department & government representatives, higher education professionals*.
*Higher Education: HE Leaders can also access our new sister event Ahead by Bett. Your Bett registration will then grant you access to both shows. Click here to learn more.

Is Bett free-to-attend?

Attendance to the show is free on all days and not date specific. Registration is now open. Click here to register.

What is the Hosted Leaders Programme and can I be part of it?

Our Hosted Leaders Programme matches school, university and government leaders with thoughtfully selected education solution providers to discover innovative new products and services, via 15-minute face-to-face meetings. Meetings will take place at designated times on 29-31 March 2023, alongside the Bett and Learnit events at the ExCeL London. You can enquire now to be part of the programme here.

Where can I find the Seminar Programme for 2022?

You can find the Agenda here. Don't forget to also check our speaker list and our Content Overview.

When is the 2023 Bett Awards?

The Bett Awards 2023 will take place on the evening of 29 March 2023. You can also check out the Bett Awards 2022 winners, highlights and testimonials here

How do I get involved in Bett 2023?

Please do not hesitate to get in touch for any speaking, sponsorship, exhibiting or partnership enquiries by contacting us here. You can now register to visit Bett. Click here to get your ticket.

Where can I find the Bett 2023 highlights

You can catch up on the most inspiring moments here that took place in Bett 2022

Bett 2023 registration

How do I register the employees of my company, friends, pupils, teachers, students, etc.?

Everyone attending the show needs to be registered separately due to GDPR, so please ensure everyone registers themselves.
*Please note that children (under 18) have to be accompanied by an adult and can only register onsite.
*School groups pre-registration is strongly recommended to facilitate a seamless journey for your class arrival, avoiding queues at registration desks. Please enquire here to arrange.

How do I register a group (over 18)?

Due to GDPR, anyone over 18 years old attending the show needs to be registered separately, so please ensure everyone registers themselves. Please register with a business or institution email address unique to you. Visitors registering with the same email address as a colleague will be unable to access our services.

We recommend groups and delegations to arrive from ExCeL East Entrance E16 1FR - DLR stop Prince Regent and follow signs access to ExCeL. Groups can gather before entering the show at S5 Hall entrance.

How do I register a school group (under 18)?

Registering in advance for classes of students under 18 years-old is strongly recommended. This is to facilitate a seamless journey for your class arrival, avoiding queues at registration desks. Find out more information and enquire to join with your students here.

I made a mistake on my registration, how can I update my personal information?

Contact us and we will update your badge. Please do not register again.

When will I receive my badge?

We will be sending you your badge along with key information for your arrival two weeks before the event. Please ensure you register and print your badge before attending – this is crucial, as we have implemented a reduced-contact registration system so there will be very limited opportunity to do this onsite.

Can I register upon arrival?

We recommend you register to receive your e-badge and print this before arriving onsite. We will provide a badge holder and you can then scan it at the door. If you do not have your e-badge printed, just show the e-badge on your phone at the registration desk and they can print you a copy. Note there may be a queue and a delay in entry. 

What if I have forgotten my entry badge when I arrive at the show?

If you do not have your e-badge printed, just show the e-badge at the registration desk on your phone and they can help with this.

Where does my visitor entry badge allow me access to?

Your entry badge allows you access to the whole Bett show unless stated otherwise. For example, if your entry badges state ‘Press’ you will have additional access to the show Press Lounge.

NEW date announcement

What happens to my registration?

Your registration to Bett was automatically transferred to the new dates.

What happens to my hosted meetings (I am on the Hosted Leaders Programme)?

All meetings packages booked as part of the Hosted Leaders Programme were automatically transferred to the new dates. We will be in touch by 7th January to explain the next steps and to let you know more about the rescheduled event. 

What does that mean for my hotel rooms?

Please get in touch with your hotel provider directly or Event Express if booked via our travel agency to arrange cancellation of your room nights or transfer to the new show dates.

I have already booked my travel, are you going to compensate me for this?

Please get in touch with your airline or travel provider directly to arrange cancellation or your flights or transfer of your tickets to the new show dates. We are not able to compensate for travel costs.

Covid-19 measures - Safe & Secure

What is Safe & Secure?

Safe & Secure is an evolution of our already market-leading health and safety measures. Please also look out for our Safe & Secure stamp. Wherever you see this logo digitally or onsite it confirms that we have ensured the highest health and safety standards across the event. Check our Safe & Secure protocol here.

What measures are you taking to keep us safe onsite?

Your health, safety and comfort has been, and continues to be, our number one priority. In light of this, we have developed Safe & Secure standards. Please note that you or your staff should not attend the event if you are displaying any COVID-19 symptoms. Check out all our measures before, during and after the show here.

What is required to gain entry into Bett?

We require all attendees (visitor, exhibitor and contractor personnel) to pre-register in advance of arrival at the venue.

Your badge will be sent to you to print at home, ensuring a quicker and simpler arrival process.

You may be asked to demonstrate proof of COVID-19 status for entry to the event. This will need to be one of the following::

  • Proof of completion of a full course of vaccination 2 weeks prior to arrival.
  • Proof of a Negative Lateral Flow Test result, taken within 48hrs of arrival.
  • Proof of a Negative PCR Test result, taken within 48hrs of arrival.
  • Proof of natural immunity shown by a positive PCR test result for COVID-19, lasting for 180 days from the date of the positive test and following completion of the self-isolation period.
  • Please note, UK-based visitors can use their NHS Covid Pass, and international visitors, the equivalent from their country of origin.

For further details on our measures and FAQs please click here.

Planning your journey

Do I need a visa to get to the UK?

If you're not sure if you need a visa to visit the UK, take a look at the UK Border Agency information page for help. If you require an invitation letter to assist with your visa application, please contact us here.

How can I arrange my flights to the event?

Find all the information about traveling on our Plan your visit page. You'll find a link to Skyscanner website which can help you to arrange your flights. Please check your government advice for guidance on travelling overseas before entering the country.

What is the closest airport?

The nearest airport to ExCeL-London is London City (LCY) Airport which is 5090 feet away. Other nearby airports include London Heathrow (LHR) (21 miles), London Gatwick (LGW) (25.8 miles), London Stansted (STN) (28.3 miles) and London Luton (LTN) (31.1 miles). 

Please check your government advice for guidance on travelling overseas before entering the country.

What is the closest underground / tube station?

The Jubilee Line and the DLR are the quickest routes to ExCeL London. Alight at Canning Town on the Jubilee Line and change onto a Beckton-bound DLR train for the quick two-stop journey to ExCeL: Custom House for ExCeL (for the west entrance) or Prince Regent for ExCeL (for the east entrance or the ICC London). Check our special Travelling to ExCeL London page.

Do you have special deals with any hotels?

In association with Event Express, we have special discounted rates for attendees for attendees at a wide range of well-located hotels. Click here to learn more.

How do I find my way around the show once I have arrived?

An intuitive floorplan will be available on the app to help you navigate around the show and pocket maps with floor plans will be available to collect at the entrance. There are also digital You Are Here boards at each entrance.

Exhibitor FAQs

NEW date announcement

What do I do about my stand? 

All stand and sponsorship bookings will automatically be transferred to the new dates. If you have a Shell Scheme, a Show Ready stand or stand being built with GES, this will automatically be transferred to the new dates. If your stand is being built by another supplier, please contact them directly.  

What happens to my sponsorship? 

All stand and sponsorship bookings will automatically be transferred to the new dates. 

What happens to my hosted meetings (I am booked on to the Hosted Leaders Programme)? 

All meetings packages booked as part of the Hosted Leaders Programme will automatically be transferred to the new dates. We will to let you know more about the rescheduled event. 

What does that mean for my hotel rooms?

Please get in touch with your hotel provider directly or Event Express if booked via our travel agency to arrange cancellation of your room nights or transfer to the new show dates.  

I have already booked my travel, are you going to compensate me for this? 

Please get in touch with your airline or travel provider directly to arrange cancellation or your flights or transfer of your tickets to the new show dates. We are not able to compensate for travel costs. 

Are the Bett Awards moving too? 

The Bett Awards 2022 will be moving to the new dateline. Further information about this will be shared in the New Year. 

Before coming onsite (non COVID-19 related)

1. How can I retrieve my login details?

To obtain your log-in details if lost, please use the ‘Forgot your password’ functionality on the eZone log-in page. If this is not working, please email exhibitor@bettshow.com and we will be able to help you.

2. Where can I find the Exhibitor Manual?

The Exhibitor Manual can be accessed via the eZone by logging in and clicking the ‘Exhibitor Manual’ tab on the left hand side. There is a single sign-on functionality and so you should not be required to log in again. If that does happen, please contact us at exhibitor@bettshow.com

3. When get I get the Bett marketing collateral?

This can be downloaded by accessing the ‘Tips, Guides and Packs’ tab on the left-hand side in eZone and scrolling to the bottom of the page.

4. Who are the official contractors?

Throughout the event cycle, we work with various show contractors, our main supplier being GES. However, you might receive emails from Aztec, InEvexco, and Essential Events. If you receive any emails from other companies claiming to work with us, please do check with us if these are genuine.

5. How can I talk to my Account Manager?

Your account manager is the person who has handled your contract. If you need to speak to them and don’t have contact details, please email exhibitor@bettshow.com and we will be able to connect you to them.

6. Where can I get the Exhibitor Passes?

Exhibitor passes can be obtained via the Exhibitor Manual which can be accessed via the eZone.

7. How can I get a visa invitation letter?

Visa invitation letters are solely for individuals part of a company/organisation’s delegation to the show. Once the contract for the show has been paid, please contact exhibitor@bettshow.com.

8. Where can I park when on-site and how much does it cost?

There are 3,070 car spaces directly beneath the ExCeL. The Orange car park (under the main venue), the Royal Victoria multi-storey car park, and the East car park. It cost £20 up to 24 hours for cars, transit vans up to 3.5T, and minibuses.

9. Is electricity included in my stand?

No. All stands, regardless of package come without electricity included. Please use the Exhibitor Manual to order electricity and please make sure you check with our provider that the order will suffice for the devices/appliances you need to power.

10. Where are the gallery suites?

The Gallery Suites are located at the back of the halls.

11. When is the show open?

You can read more about the show’s opening time here

12. Where can I get help on-site?

If you require help at any point whilst on site, please find the nearest Organisers Office to your stand. These will be located at the front of the halls as you come in from the Boulevard and will be fully staffed to help you.

13. How is Bett mitigating the COVID-19 risk?

Your health and safety are important to us. To find out how we are taking measures around this, please click here

COVID-19 measures - Safe & Secure

What is Safe & Secure?

Safe & Secure is an evolution of our already market-leading health and safety measures. Please also look out for our Safe & Secure stamp. Wherever you see this logo digitally or onsite it confirms that we have ensured the highest health and safety standards across the event. Check our Safe & Secure protocol here.

What measures are you taking to keep us safe onsite?

Your health, safety and comfort has been, and continues to be, our number one priority. In light of this, we have developed Safe & Secure standards. Please note that you or your staff should not attend the event if you are displaying any COVID-19 symptoms. Check out all our measures before, during and after the show here.

 

What is required to gain entry into Bett?

We require all attendees (visitor, exhibitor and contractor personnel) to pre-register in advance of arrival at the venue.

Your badge will be sent to you to print at home, ensuring a quicker and simpler arrival process.

You may be asked to demonstrate proof of COVID-19 status for entry to the event. This will need to be one of the following:

  • Proof of completion of a full course of vaccination 2 weeks prior to arrival.
  • Proof of a Negative Lateral Flow Test result, taken within 48hrs of arrival.
  • Proof of a Negative PCR Test result, taken within 48hrs of arrival.
  • Proof of natural immunity shown by a positive PCR test result for COVID-19, lasting for 180 days from the date of the positive test and following completion of the self-isolation period.
  • Please note, UK-based visitors can use their NHS Covid Pass, and international visitors, the equivalent from their country of origin.

For further details on how to prove your COVID-19 status and FAQs please click here.

Hosted Leaders Programme

What is the Hosted Leaders Programme and can I get involved?

Our Hosted Leaders Programme matches school, university and government leaders with thoughtfully selected education solution providers to discover innovative new products and services, via 15 minute face-to-face meetings. 

Meetings will take place at designated times throughout 23-25 March 2022, alongside the Bett and Learnit events at the ExCeL London.

This 1:1 meeting programme is unlike any other because it is double opt-in, so both the buyer and the solution provider have to agree to it, meaning that all meetings are highly relevant. 

Please reach out to your account manager or to sam@learnit.world for more information.

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