Hosted Leaders Programme: Solution Provider Terms & Conditions

Hosted Leaders Programme: Solution Provider Terms & Conditions


    1. Are you a business vendor? These terms only apply to our customers that are business vendors. You are a business vendor if you are engaging in the Hosted Leaders Programme wholly or mainly for use in connection with your trade, business, craft or profession and you are enrolled in our Hosted Leaders Programme pursuant to a sponsorship agreement with us.
    2. Who we are. We are Hyve UK Events LTD a company registered in England and Wales. Our company registration number is 07925964 and our registered office is at 2 Kingdom Street, London, England, W2 6JG. How to contact us. You can contact us by telephoning our customer service team at +44 (0)20 3545 9400 or by writing to us at or 2 Kingdom Street, London, England, W2 6JG.
    3. What these terms cover. These are the terms and conditions which govern your use of the platform on which we: (a) organise and host events, meetings and small group peer discussions - the events may be trade shows or conferences; and (b) facilitate the introduction of Hosted Leaders Programme Attendees to you as a the business vendor (together, the “Service”). “Hosted Leaders Programme Attendees” are those qualifying individuals from education institutions or governments who identify themselves as buyers or influencers of the purchase of education products and services for their organisations.
    4. How we enter into a contract with you. Please read these terms carefully before you ‘accept’ them. Your acceptance of these terms will take place on the date of last signature (DocuSign or other electronic signature permitted in counterparts), at which point a contract will come into existence between you and us. Once accepted, these terms and conditions form a binding contract. These terms, and any click-through terms we make available to you during the registration process, constitute the entire agreement between us in relation to your use of the Service.
    5. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when signing up for the Service. At all times, we reserve the right to only communicate with you at your work email address regardless of any other email address you may have provided or we may have otherwise used previously.

      Note: Writing includes emails and electronic messages on the platform. When we use the words "writing" or "written" in these terms, this includes emails and electronic messages on the platform for example a pop-up when you next log in to use the Service.

    1. We provide a platform (both online for meeting selection and in person for the physical meetings) to facilitate events to connect interested parties in a variety of sectors and enable businesses to network and trade at scale. Hosted Leaders Programme Attendees can search for you based on “interest” factors you have highlighted during onboarding. Otherwise, vendors will be listed alphabetically on the platform.
    2. You acknowledge that our platform is limited to facilitate meetups, and that we make no promises or warranties in terms of the success or any particular outcome of any Meeting that we facilitate. We cannot guarantee the number of Hosted Leaders Programme Attendee participants at any Event or participation in a scheduled Meeting. You further acknowledge that we are not providing any advice or brokering any services on your behalf. You acknowledge that, whilst we may ask you a number of questions, we do not verify any answers provided and by listing you on our Service, we do not represent that we are affiliated or in any way officially connected to you or endorsing any of your services and/or products.
    3. We may have to suspend the supply of the Service to: (a) deal with technical problems or make minor technical changes; (b) update the Service to reflect changes in relevant laws and regulatory requirements; (c) make changes to the Service; and/or (d) ensure we have all necessary information in order to properly provide the Service.

    1. Eligibility: To participate in Meetings and enjoy the use of the Service, you must:

      1. be a business vendor (as defined in clause 1.1);
      2. attend the Event and all Meetings to which you are registered (or ensure that a suitably prepared representative, approved by us, is available for all Events to which you are registered);
      3. commit to being available for all time slots dedicated for the Meetings and keep to your meeting time slot. You must turn up on time and stay for the duration of the timeslot. In the instance that the person you are meeting with is late, you must stay in the meeting for at least 10 minutes before the meeting is deemed a ‘no show’.
      4. notify us of any Hosted Leaders Programme Attendees who were registered to attend a Meeting who did not attend; and
      5. complete a pre-event survey (with questions about your company and job role) and post-event survey (with questions about your attendance at the event and each Meeting), in each case within the deadlines advised by us.
    2. Meeting Requirements. At each event, you can connect with Hosted Leaders Programme Attendees during your allotted timeslot (each timeslot being a “Meeting”). Each Meeting will take place at the event during Meeting Times. “Meeting Times” are predetermined time slots when insert Hosted Leaders Programme Attendees have committed to be available, which are allocated by us in our sole discretion. We will contact you prior to the event to arrange your Meetings and notify you of the specific time of your Meetings with each relevant Hosted Leaders Programme Attendee; which we may change such Meeting Times upon written notification to you, prior to the start of the event. You commit to be available during all meeting times – these are set by us and laid out in the meeting guidelines which we make available to you – you must comply with these guidelines and deadlines and failure may result in your participation in the programme being cancelled and clause 3.5 will apply. You must not change the time of your Meeting, exceed your allocated time slot for any Meeting or contact, or attempt to contact, any Hosted Leaders Programme Attendees: (a) registered to attend a Meeting in advance of the event (unless you have an existing relationship with such Hosted Leaders Programme Attendees which was established during the course of normal business and has no connection to the Service); or (b) who were not attendees at your Meeting, including those who registered to attend your Meeting but who did not attend.

    3. One-to-one Meetings: We will not accept requests to combine Meetings with other individuals. If more than one person from your organisation is enrolled in the Hosted Leaders Programme, each person must complete their own set of scheduled Meetings; otherwise you will no longer be eligible to participate in the Service. You must not provide a substitute to attend any Meetings to which you are registered without obtaining our prior written approval by email (which must be a sufficiently senior representative), otherwise you will no longer be eligible to participate in the Service and the provision of clause 3.5 will apply.  

    4. What will happen if you do not give required information to us. We may need certain information from you so that we can provide the Service to you, for example, your name and contact details for your primary point of contact, details of your business offering and/or product descriptions, name and contact details of your representatives who will be taking part in any Meeting. Event specific information may be requested when we discuss the scheduling of Meetings with you.

    5. Failure to comply. Any failure to comply with the obligations in clause 3 shall entitle us to suspend your access to the Service. In particular, if you (or any of your representatives who are scheduled to take part in any Meeting) fail to attend any Meeting at the relevant Meeting Time, fail to adhere to our guidelines and/or deadlines, and/or you do not give us the information we require within a reasonable time of us asking for it or give us incomplete or incorrect information, we will be entitled to: (a) suspend the Service; (b) end the contract; (c) make an additional charge of a reasonable sum to compensate us for any extra work that we require to undertake as a result; (d) prohibit your participation in the programme (or any similar programmes), any future events and/or Meetings (this may be for one year, or longer, and we will notify you of the length of suspension); and (e) we reserve the right to cancel all Meetings scheduled and no refund will be issued.


    1. Where to find the price for the Service. Unless you have been advised that you are entitled to join a number of Meetings on a complementary basis (i.e. as part of a trial period), you will be required to purchase Meetings at the price set out on our website (“Site”). We take all reasonable care to ensure that the price of the Service advised to you is correct. Conference or trade show tickets are not included unless explicitly stated.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we provide the Service, we will adjust the rate of VAT that you pay, unless you have already paid for the Service in full before the change in the rate of VAT takes effect.
    3. When you must pay and how you must pay. We accept payment with Visa, Mastercard and American Express. When you must pay depends on what service you are buying. Unless otherwise called out in the Service, the default position is that you must make an advance payment of 100% of the price of the Service, before we start providing them. If your invoice is issued before the 25 October 2021 you must pay the invoice within 30 calendar days after the date of the invoice. If your invoice is issued after the 25 October 2021 and before the 12 January 2022 you must make immediate payment. Failure to ensure we receive cleared payment within our stated deadlines may result in your participation in the programme being cancelled and clause 3.5 will apply.  
    4. When you may receive a refund. We will refund you in the instance that a Hosted Leaders Programme Attendee that you were scheduled to meet with cancelled or otherwise didn’t attend the meeting, except that:

      1. we will not refund a meeting where you were late (and the other attendee had already left or did not attend);
      2. we will not refund a meeting where a meeting was shorter than the scheduled timeslot due to an attendee being less than 5 minutes late; and
      3. we will not refund a meeting which was cancelled by you during the week of the program,

      such refund shall be made as soon as possible. The value of the refund shall be in our discretion based on your compliance otherwise with these terms.

    5. Our right of set-off. You must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
    6. We may end the contract if you do not pay. If you do not make any payment to us when it is due and you still do not make payment by the invoice due date, we may end the contract.
    7. You may end the contract where we are at fault. If you are ending the contract because we are in material breach, the contract will end immediately, and we will refund you in full for any Service which has not been provided as soon as possible. If you are ending a contract where we are not at fault, the contract will end immediately and clause 3.5 will apply.

    You have a legal right to end the contract because of something we have done in material breach of these terms or failed to do under any relevant law and your cancellation will take effect from the day the cancellation is acknowledged by us in writing. If you terminate for any other reason, the provisions of clause 3.5 may apply and for clarity, you will still be due payment in full and you won’t receive any refund; we will act reasonably and apply our discretion, however you agree this is a reasonable consequence of failing to attend due to our commitments to Hosted Leaders Programme Attendees and time and effort in organising Meetings.

    We may end the contract if you break it. We may end the contract for a Service at any time by writing to you if: (a) you do not comply with your obligations as set out in clause 3; (b) you commit any other material breach of these terms which (if capable of being cured) is not cured by you within 14 days. We may also end the contract at any time on 30 days’ written notice to you.

    1. When using the Service, we may need to use your intellectual property rights on the platform.  This includes your image, headshot (and likeness), brand names, digital documents (e.g. specifications and/or investment reports), logos, trade marks and names of your organisation that you make available. To do this, you grant us a worldwide, royalty free, non-transferable and non-exclusive right to use the intellectual property rights, including to edit/re-phrase information submitted in order to make the information accurate and/or more appealing (from correcting spelling mistakes to re-tagging data or interests where appropriate). By attending an event, you grant us the right at the event to record, film, photograph, or capture your likeness in any and all media and to distribute, broadcast, use, or otherwise disseminate, in perpetuity, such media on a live and/or recorded basis (as we may film the event) without any further approval from or any payment to you. We will take your acceptance of these terms as your permission to use those intellectual property rights. 

    2. The permission you grant to us allows us to use, reproduce, edit, publish and store your intellectual property will last as long as we consider necessary to promote your organisation on the Service (and at least 2 years as between events), unless you request that it is deleted. You can end this permission and request that we delete any of your intellectual property by contacting us to end the contract, in which case we will remove your intellectual property and details except to the extent this information has been shared and/or accessed and downloaded by others after a reasonable time to allow us to remove content from our back-up systems.  

    3. You may not record audio or video of the event and/or Meetings, except that you may take photographs for purposes of company media pieces, marketing materials, etc.

    4. Business contact information. We may process your business contact information (for example name, business telephone number, job title and business email address) for the purpose of providing, accessing and using the Service and managing our general relationship. For this purpose we will comply with data protection laws. Please see further details in our privacy notice accessible here. As part of providing the Service, your name and relevant business information that you provided to us may be shared and accessed by Hosted Leaders Programme Attendees.

    5. Additional data protection requirements. Where you receive any personal data in connection with the Service, including that of a Hosted Leaders Programme Attendee you will process such data: (a) as a separate and independent controller; and (b) in compliance with the requirements of data protection laws in relation to your subsequent processing of such personal data.

    6. No access following the end of this contract. You will no longer have access to the Service, or any of the information stored on the platform, when the contract ends. If you wish to keep details of any Meetings that you scheduled using the Service, you are responsible for such storage.


    1. Both you and we undertake that we will not at any time during the contract, and for a period of five years after termination of the contract, disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by clause 8.2 below.

    2. We each may disclose the other's confidential information: (a) to our own employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of complying with this contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this clause 7.6; and (b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

    3. Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the contract. You will not provide us with information to make available on the Service that you consider commercially sensitive and acknowledge that certain Hosted Leaders Programme Attendees will have access to any information you elect to share.


    1. How to tell us about problems. If you have any questions or complaints about the Service, please contact us and provide us with as full a description of the issue as you can using the process in clause 1.2. We will endeavour to respond to your complaint within 30 working days. If we are do not or are not able to resolve your complaint within 30 working days from the date of our first response (both parties acting reasonably), the issue may be referred for mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure, who will appoint a mediator. You agree that the decision of the mediator will be the final decision and will be binding on both you and us.

    2. Dispute Resolution. Neither you nor we may commence court proceedings in relation to any dispute arising out of this contract until you and we have attempted to settle the dispute by mediation in accordance with clause 9.1, and either the mediation has terminated or the other party has failed to participate in the mediation.


    1. Nothing in these terms will limit or exclude our liability for: (a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982; or (d) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    2. Subject to clause 10.1:

      1. we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: (a) any loss of profit; (b) any wasted expenditure; (c) any loss of revenue; (d) any loss of opportunity; (e) any loss or corruption of data; (f) any loss of business, contract or goodwill; or (g) any indirect or consequential loss arising under or in connection with any contract between us; and
      2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to £10,000; and
      3. while we help facilitate Meetings between you and Hosted Leaders Programme Attendees, we are not responsible for the actions of the Hosted Leaders Programme Attendees. We provide a platform for business vendors and Hosted Leaders Programme Attendees to engage and discuss transactions however we will have no liability for any transactions ultimately formed or any actions taken by Hosted Leaders Programme Attendees.
    3. We are not responsible for delays outside our control. If our supply of the Service is delayed by an event outside our control then we will endeavour to contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. In the event that an event cannot be held in person due to issues outside our control (for example linked to government direction, an epidemic, pandemic, or a flood or other natural disaster), we may reschedule the event and associated Meetings and/or we may (but shall not be obliged to) organise a virtual alternative. However, we will not be liable for any such delays, in particular we will not be responsible for any costs you may incur as a result of any rescheduling and/or delay (e.g. if you have to change travel plans, so we recommend that you purchase appropriate insurance coverage).
    4. Waiver. Except for the representations and warranties stated in these terms and conditions, we disclaim all representations and warranties of any kind, express or implied (and whether by statute, law or a course of dealings) to the maximum extent allowed by law. Specifically, we do not warrant that the Service will meet your requirements or that they will be fit for a particular purpose or operate without interruption or error.

    1. Notice of changes to the Service and/or these terms. We may make changes to these terms or the Service, but if we do so we will notify you with at least 30 days’ notice before the changes come into force (except where: (a) we need to make changes to the Service and/or these terms in order to comply with any applicable law or regulatory obligation; or (b) we have to change the Service and/or these terms on an exceptional and urgent basis to deal with any unforeseen and imminent danger to the Service, which includes but is not limited to having to deal with or defend the Service from fraud, malware, spam, data breaches or other cybersecurity risks or where the Service is impacted due to circumstances outside of our reasonable control).

    2. Compliance with laws and our policies. We expect our business vendors using our Service to uphold the highest ethical standards within their organisations. We must both comply with all applicable laws, statutes and regulations, including, but not limited to, those relating to anti-bribery, anti-corruption and modern slavery. You must adhere to your own policies in place to comply with these laws together with any other policies which we may make available to you from time to time. Any breach by you of this clause shall entitle us to terminate the provision of the Service immediately.

    3. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. You may change your delegate/representative to someone else within your organisation but otherwise, you can’t transfer your rights under this contract without our prior written consent.

    4. Nobody else has any rights under this contract. This contract is between you and us. No other person will have any rights to enforce any of its terms and we don’t need the agreement of any other person to end or change the contract.

    5. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    6. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Service, we can still require you to make the payment at a later date.

    7. Which laws apply to this contract and where you may bring legal proceedings. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales will have exclusive jurisdiction to settle any such dispute or claim.

Subscribe to Bett

Sign up to the Bett newsletter to keep up to date with our global series and hear the very latest and most important announcements over the coming months.

Our Partners