Exhibitor FAQs

Exhibitor FAQs

Find answers to frequently asked questions about Bett.

Bett Assistant is our brand-new tool which contains much more information than the FAQs page, please talk to the Bett Assistant by clicking on the blue button on the right side of the screen (ask me anything about the event!). 


NEW DATE announcement

What do I do about my stand? 

All stand and sponsorship bookings will automatically be transferred to the new dates. We will be in touch by 7th January to explain the next steps and to let you know more about the rescheduled event. If you have a Shell Scheme, a Show Ready stand or stand being built with GES, this will automatically be transferred to the new dates. If your stand is being built by another supplier, please contact them directly.  

What happens to my sponsorship? 

All stand and sponsorship bookings will automatically be transferred to the new dates. We will be in touch by 7th January to explain the next steps and to let you know more about the rescheduled event. 

What happens to my hosted meetings (I am booked on to the Hosted Leaders Programme)? 

All meetings packages booked as part of the Hosted Leaders Programme will automatically be transferred to the new dates. We will be in touch by 7th January to explain the next steps and to let you know more about the rescheduled event. 

What does that mean for my hotel rooms?

Please get in touch with your hotel provider directly or Event Express if booked via our travel agency to arrange cancellation of your room nights or transfer to the new show dates.  

I have already booked my travel, are you going to compensate me for this? 

Please get in touch with your airline or travel provider directly to arrange cancellation or your flights or transfer of your tickets to the new show dates. We are not able to compensate for travel costs. 

Are the Bett Awards moving too? 

The Bett Awards 2022 will be moving to the new dateline. Further information about this will be shared in the New Year. 


Before coming onsite (non COVID-19 related)

1. How can I retrieve my login details?

To obtain your log-in details if lost, please use the ‘Forgot your password’ functionality on the eZone log-in page. If this is not working, please email exhibitor@bettshow.com and we will be able to help you.

2. Where can I find the Exhibitor Manual?

The Exhibitor Manual can be accessed via the eZone by logging in and clicking the ‘Exhibitor Manual’ tab on the left hand side. There is a single sign-on functionality and so you should not be required to log in again. If that does happen, please contact us at exhibitor@bettshow.com

3. When get I get the Bett marketing collateral?

This can be downloaded by accessing the ‘Tips, Guides and Packs’ tab on the left-hand side in eZone and scrolling to the bottom of the page.

4. Who are the official contractors?

Throughout the event cycle, we work with various show contractors, our main supplier being GES. However, you might receive emails from Aztec, InEvexco, and Essential Events. If you receive any emails from other companies claiming to work with us, please do check with us if these are genuine.

5. How can I talk to my Account Manager?

Your account manager is the person who has handled your contract. If you need to speak to them and don’t have contact details, please email exhibitor@bettshow.com and we will be able to connect you to them.

6. Where can I get the Exhibitor Passes?

Exhibitor passes can be obtained via the Exhibitor Manual which can be accessed via the eZone.

7. How can I get a visa invitation letter?

Visa invitation letters are solely for individuals part of a company/organisation’s delegation to the show. Once the contract for the show has been paid, please contact exhibitor@bettshow.com.

8. Where can I park when on-site and how much does it cost?

There are 3,070 car spaces directly beneath the ExCeL. The Orange car park (under the main venue), the Royal Victoria multi-storey car park, and the East car park. It cost £20 up to 24 hours for cars, transit vans up to 3.5T, and minibuses.

9. Is electricity included in my stand?

No. All stands, regardless of package come without electricity included. Please use the Exhibitor Manual to order electricity and please make sure you check with our provider that the order will suffice for the devices/appliances you need to power.

10. Where are the gallery suites?

The Gallery Suites are located at the back of the halls.

11. When is the show open?

You can read more about the show’s opening time here

12. Where can I get help on-site?

If you require help at any point whilst on site, please find the nearest Organisers Office to your stand. These will be located at the front of the halls as you come in from the Boulevard and will be fully staffed to help you.

13. How is Bett mitigating the COVID-19 risk?

Your health and safety are important to us. To find out how we are taking measures around this, please click here

COVID-19 measures - Safe & Secure

What is Safe & Secure?

Safe & Secure is an evolution of our already market-leading health and safety measures. Please also look out for our Safe & Secure stamp. Wherever you see this logo digitally or onsite it confirms that we have ensured the highest health and safety standards across the event. Check our Safe & Secure protocol here.


What measures are you taking to keep us safe onsite?

Your health, safety and comfort has been, and continues to be, our number one priority. In light of this, we have developed Safe & Secure standards. Please note that you or your staff should not attend the event if you are displaying any COVID-19 symptoms. Check out all our measures before, during and after the show here.


What is required to gain entry into Bett?

We require all attendees (visitor, exhibitor and contractor personnel) to pre-register in advance of arrival at the venue.

Your badge will be sent to you to print at home, ensuring a quicker and simpler arrival process.

In addition, all attendees will be required to show proof of COVID-19 status on arrival at the venue, this will need to be one of the following in the form of:

  • Proof of completion of a full course of vaccination 2 weeks prior to arrival.
  • Proof of a Negative Lateral Flow Test result, taken within 48hrs of arrival.
  • Proof of a Negative PCR Test result, taken within 48hrs of arrival.
  • Proof of natural immunity shown by a positive PCR test result for COVID-19, lasting for 180 days from the date of the positive test and following completion of the self-isolation period.
  • Please note, UK-based visitors can use their NHS Covid Pass, and international visitors, the equivalent from their country of origin.

Lateral flow tests are available from gov.uk website or your local pharmacy.


For further details on how to prove your COVID-19 status and FAQs please click here.

Hosted Leaders Programme

What is the Hosted Leaders Programme and can I get involved?

Our Hosted Leaders Programme matches school, university and government leaders with thoughtfully selected education solution providers to discover innovative new products and services, via 15 minute face-to-face meetings. 

Meetings will take place at designated times throughout 23-25 March 2022, alongside the Bett and Learnit events at the ExCeL London.

This 1-2-1 meeting programme is unlike any other because it is double opt-in, so both the buyer and the solution provider have to agree to it, meaning that all meetings are highly relevant. 

Please reach out to your account manager or to sam@learnit.world for more information.

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