COVID-19 FAQs

COVID-19 FAQs

What is required to gain entry into Bett?

We require all attendees (visitor, exhibitor and contractor personnel) to pre-register in advance of arrival at the venue.
Your badge will be sent to you to print at home, ensuring a quicker and simpler entry process.

In addition, all attendees will be required to show proof of COVID-19 status on arrival at the venue, this will need to be one of the following:

  • Proof of completion of a full course of vaccination 2 weeks prior to arrival.
  • Proof of a Negative Lateral Flow Test result, taken within 48hrs of arrival.
  • Proof of a Negative PCR Test result, taken within 48hrs of arrival.
  • Proof of natural immunity shown by a positive PCR test result for COVID-19, lasting for 180 days from the date of the positive test and following completion of the self-isolation period.

Please note, UK-based visitors can use their NHS Covid Pass, and international visitors, the equivalent from their country of origin. Lateral flow tests are available from gov.uk website or your local pharmacy.

 

Are face coverings required?

We strongly recommend that anyone visiting or working inside the venue, especially when in enclosed or crowded spaces, wears a face covering, unless they are exempt.

 

Will there be any restrictions for international attendees?

It is the government’s responsibility to manage COVID-19 status requirements at the borders. You can read information about requirements on entering the UK, including PCR test providers, on gov.uk.

As event organisers it is our responsibility to manage all attendees on arrival at the event. We welcome international attendees on the basis they can prove their COVID-19 Status as defined by the government at the time of the event.

Proof of vaccination status and test results demonstrated via the EU Digital COVID Certificate or the equivalent from outside of the EU, will be accepted at the COVID-19 Status checks.

 

Do I need to take a PCR test before attending the event?

Not necessarily. You can show proof of a full vaccination course or, proof of a negative lateral flow test to attend the event. Lateral Flow tests can be obtained from gov.uk website or at your local pharmacy.

If you require a PCR test, a list of providers can be found on gov.uk. Some of these providers also offer Express PCR Test Services.

 

Will there be temperature checking?

At this time, we do not intend to introduce temperature checking.

 

Can I re-enter after I have left?

Yes. If you want to leave with the intention of returning the same day, you will be given a wristband which will allow you access again that day without your COVID Status being checked.

 

Will I be checked each day?

Yes, each day you will be checked in order to minimise risk as much as possible. 

 

What about my contractors?

All personnel entering ExCeL London will be checked. This includes the organisers

 

Will children be checked ?

Anyone under the age of 18 will not have their COVID status checked. Please be prepared to prove your age if you are not visibly under the age of 18.

 

How do I register the result of my negative lateral flow test?

To make sure you have proof of your negative lateral flow test you must report your result to the NHS. You can do this via one of the below options – you will need the QR Code, or the ID number from the test strip to report your result.

Report online – (fastest) Visit: www.gov.uk/report-covid19-result
OR
Report by telephone - Lines are open every day, 7am to 11pm
119 (Free from mobiles and landlines)

 

How do I get my COVID Pass to gain entry to the event if I'm a visitor from Scotland?

If you live in Scotland, you can find out how to obtain your vaccination status on this website.

 

How do I get my COVID Pass to gain entry to the event if I'm a visitor from Wales?

If you live in Wales, you can find out how to obtain your vaccination status on this website.

 

How do I get my COVID Pass to gain entry to the event if I'm a visitor from Northern Ireland?

If you live in Northern Ireland you must supply paper proof of vaccination from your GP, or alternatively show a negative lateral flow test result.

 

What do I need to do if I get contacted by track and trace during the event?

In this circumstance you would need to follow government advice at the time of the event.

 

What should I do if I feel unwell or am displaying COVID 19 symptoms?

If you feel unwell with symptoms of COVID-19, please do not attend. Should you begin to feel unwell with symptoms of COVID-19 whilst onsite, please follow current government guidelines which would be for you to leave the event and arrange to go for a PCR test.

If you receive a positive test result notification while in the show, please leave the venue immediately and follow NHS Guidance.

 

What happens if I do not have the NHS app?

Proof of a negative NHS lateral flow test taken within 48hrs prior to attending the event can be displayed via NHS App, SMS text, or via email.

Proof of vaccine can be displayed via the NHS App, NHS website or by downloading and printing off a PDF.

A non-digital letter is also available through the NHS website using the ‘Get your coronavirus (COVID-19) vaccination status letter’ service or by phoning 119.

 

Do I need to take a PCR test before attending the event?

Not necessarily. You can show proof of a full vaccination course or, proof of a negative lateral flow test to attend the event. Lateral Flow tests can be obtained from gov.uk website or at your local pharmacy.

 

Will there be any restrictions for international attendees?

It is the government’s responsibility to manage COVID-19 status requirements at the borders. As event organisers it is our responsibility to manage all attendees on arrival at the event. We welcome international attendees on the basis they can prove their COVID-19 Status as defined by the government at the time of the event.

Proof of vaccination status and test results demonstrated via the EU Digital COVID Certificate or the equivalent from outside of the EU, will be accepted at the COVID-19 Status checks

 

What do you mean by a full course vaccination?

Government website defines a full course vaccination as follows:

2 weeks after completing a full course of vaccination, whether that requires 2 doses or one dose (that is, 2 doses of the Moderna, AstraZeneca or Pfizer vaccine, or 1 dose of the Janssen vaccine) (according to the Medicines and Healthcare products Regulatory Agency authorised schedule).

 

What are the current restrictions for travelling to the UK from another country?

Please visit gov.uk for the most up to date travel restriction information. 

 

Why do I need to prove my COVID-19 Status?

Current information and guidance including that following the Events Research Program, suggest that verifying attendees COVID-19 Status is an effective way of reducing the risk of transmission among large groups. Studies of those who have received a full vaccination course demonstrate that the risk of carrying and transmitting the disease is vastly reduced. For those not vaccinated a lateral flow test has been proven as a reliable way of indicating if people are currently carrying the virus. Therefore, this evidence suggests that this is the best way for us to reduce the risk of transmission within the event.

 

How do I show proof of my COVID Status?

If you are a resident in England:

Via the NHS COVID Pass which lets you share your coronavirus (COVID-19) vaccination records or test COVID-19 status in a secure way. International visitors can present the equivalent from their country of origin.

OR

Proof of your negative Lateral Flow Test (please see details further down).

 

Where is the nearest testing centre for PCR tests?

The nearest testing centres (for PCR tests) are at London City Airport and The O2, click here for more information. Please check these locations before arriving.

 

How do I access the NHS COVID Pass?

You can access your NHS COVID Pass through the free NHS App on a mobile device such as a smartphone or tablet. Proof of your COVID-19 status will be shown within the NHS App.

Access the NHS COVID Pass through the NHS website.

You can view your COVID-19 status online and download or print it as a PDF document. To access the service, you’ll need to register for an NHS login if you do not have one already. NHS login registrations may take longer than usual when there are high numbers of requests.
If you do not have access to a smart phone, computer or tablet You can request an NHS COVID Pass letter: 

  •  via the NHS website
  •  Or by calling 119 (select the ‘NHS COVID Pass service’)

 
To find out more about the NHS COVID Pass click here.

Please note the NHS App (which contains the NHS COVID Pass) is different from the NHS Covid App used for Track and Trace.

NHS-Covid 

NHS Covid2.png NHS-Covid3.png

 

How will ExCeL manage ventilation?

Ventilation has been increased, improving fresh air circulation in line with latest CIBSE (Chartered Institution of Building Services Engineers) guidance and recommendations.

 

What is ExCeL's cleaning regime?

The ExCeL Cleaning Team have been trained to deliver new cleaning procedures. This includes ensuring all touch points, as well as seating in conference and meeting areas are regularly wiped with chlorine-based cleaning fluid. They have installed a Nimlok Entry Management System (NEMS) at the entrances of all bathrooms, located along the boulevard, to assist with managing the flow of people. Specific waste management procedures are in place to manage the safe disposal of PPE and testing materials.

 

How will in-hall and stand cleaning be managed?

ExCeL will continue to have responsibility for cleaning organiser offices and aisles. Cleaning in these areas will be conducted using a chlorine-based cleaning fluid. Any other cleaning services can be quoted for, including the option to have a dedicated cleaner. Exhibitors are responsible for stand cleaning. If an exhibitor requires a dedicated cleaner this can be arranged via your Event Manager, at cost.

 

Will there be hand sanitiser stations?

Hand sanitisers will be provided throughout the public areas of the venue, including the lorryway. There will also be stations located in the halls and on features. We would strongly advise that all exhibitors provide their own sanitiser for their stands.

 

How will catering operate?

Hospitality, stand catering and retail services will be provided in line with latest government guidance, working closely with ExCeL London Hospitality and our boulevard retailers. Please note that all transactions for food and beverage will now be cashless. For more information about the retail units, opening times and the menus, please visit: www.excel.london/visitor/food-drink

 

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