Helpdesk and Ticketing - NetSupport ServiceDesk

01 Sep 2020

Helpdesk and Ticketing - NetSupport ServiceDesk

NetSupport Hall: Bett Hall Stand: SK51

In addition to helping school IT support teams handle users’ daily IT issues, NetSupport ServiceDesk will also highlight recurring IT problems; enabling technicians to identify and fix the root cause and ensure a productive working environment for all. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes.

It supplies a wealth of management reports as well as providing a customer-friendly self-service portal - all the tools needed to help technicians deliver support effectively.

Key features include

  • Incident management
  • Change management
  • User management
  • Problem management
  • Service level management
  • Review current status in real time
  • Customisable, multi-lingual interface
  • Real-time management reports
  • Pre-populated solutions database
  • Automated in/out email processing
  • Automated assignment to escalation processes
  • Attach, store and associate files to an incident
  • Links seamlessly with NetSupport DNA
  • Plus much more!

For more information visit: www.netsupportservicedesk.com/

Categories

  • Data Management & Storage
  • Managing Information Systems
  • Security & Risk Management
  • Leadership & Management
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