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01 Sep 2020
Helpdesk and Ticketing - NetSupport ServiceDesk
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In addition to helping school IT support teams handle users’ daily IT issues, NetSupport ServiceDesk will also highlight recurring IT problems; enabling technicians to identify and fix the root cause and ensure a productive working environment for all. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes.
It supplies a wealth of management reports as well as providing a customer-friendly self-service portal - all the tools needed to help technicians deliver support effectively.
Key features include
- Incident management
- Change management
- User management
- Problem management
- Service level management
- Review current status in real time
- Customisable, multi-lingual interface
- Real-time management reports
- Pre-populated solutions database
- Automated in/out email processing
- Automated assignment to escalation processes
- Attach, store and associate files to an incident
- Links seamlessly with NetSupport DNA
- Plus much more!
For more information visit: www.netsupportservicedesk.com/
Categories
- Data Management & Storage
- Managing Information Systems
- Security & Risk Management
- Leadership & Management
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